This blog provides basic troubleshooting step for Mac OS X related issues. Some times due to some technical reason you may not be able to reach Apple tech support department, hope in that situation this blog may provided you some basic troubleshooting step which we help you to fix the issue or isolate the cause for the issue. Also you can visit http://support.apple.com/ and type in your queries in the search box, select the relevant article and just follow the instruction as instructed. Even i will try my best to provide you the relevant article based on some common mac issues that may occur in our day to day life. its a free mac support blog.
Note: This blog is intended to provided fixes on generalized basis, Please try this step at your own risk. I won't be liable if any Damage or malfunctioning of the unit happens just in case.
TYPES OF ISSUES
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1.Software issue: Software issue my be occurred due to various reasons like it may occur due to corruption of any of the OS file or some third party softwares plug-in or incompatible softwares etc etc.
2. Hardware issue : Hardware issue may occur due to failure of single component or multiple components in the computer.
Troubleshooting
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For any Mac Computer if we face any issues of which we are not sure about whats happening we have to follow this chart to isolate the issue first then proceed with resolution
Step 1. First we have to isolate whether its a software issue or a hardware issue.
if computer is not starting up or if it is a complete blank or black screen then its pretty sure that it a
hardware issue in that case we have to run a hardware test, this can be done by booting into the installation disc 1 that came with the computer i:e follow this link http://support.apple.com/kb/HT1509.also try SMC :i:e unplug all the cables and replug it back and make sure no third party devices like printer, scanner or other peripheerals are connectec to computer except keyboard and mouse, SMC is varies for each and every model of computer for that first you have to go to the tech specs of your computer http://support.apple.com/specs/ then there in power Option you have to follow the instruction to do SMC or you can find it on http://support.apple.com/.
Step 2: If computer is struck on a grey screen with apple logo, or blue screen or on a strat up screen then its a pretty sure that it may be caused due to software issue, in very rare cases the grey screen may also indicates a hardware issue. If the cause is due to software issue then what we have to do
--->PRAM reset (hold down the keys Option+Command+R+P and then turn on the computer, do not let go the keys until we hear 2 start up chymes.)
---->Try to boot into the safemode( hold down shift key and restart the computer and do not let go the shift key until we see a blue screen., if we are able to boot into the computer then Trash the folder Startupitems and caches folder from the computer. Path is Mac HD/library/startupitems, Mac HD/library/Caches & Mac HD/users/homefolder/library/caches, make sure that you trash only the folder Startupitems and Caches only in most of the cases this will fix the issues.
----->If we are not able to boot into the safe mode then Boot into the installation disc 1 that came with your computer, first screen will be lang screen then click on continue till we see a screen which says select a destination, then on the top of the screen you will find Utilities tab click on that and select Disk utility, highlight the HD which indicates the size of HD and then towards the right hand side select the option which says repair disk after that restart the computer.
Manuals
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Manuals
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I have found some manuals for you which will help you on how to set-up time capsule, airport base station and user guide for pages.
- http://manuals.info.apple.com/en_US/TimeCapsule_SetupGuide.pdf
- http://manuals.info.apple.com/en_US/Airport_Extreme_Gigabit_Setup_Guide.pdf
- http://manuals.info.apple.com/en_US/AirPortExtreme_802.11n_UserGuide.pdf
- http://manuals.info.apple.com/en_US/AirPortExtremeCardUsersGuide.pdf
- http://manuals.info.apple.com/en_US/Boot_Camp_Install-Setup.pdf
- http://manuals.info.apple.com/en_US/Numbers08_UserGuide.pdf
- AirPort: Networks with Multiple Base Stations Quickstart Guide
- http://manuals.info.apple.com/en_US/AppleTV_SetupGuide.pdf
- Apple Legacy Product Manuals
- AppleScript Manuals
- AppleScript Manuals
- AppleTalk Manuals
- AppleTalk Manuals
- Cable Manuals
- Camera Manuals
- Card Manuals
- Card Manuals
- Cinema Display Manuals
- DOS Manuals
- Hardware Manuals†
- Hardware Manuals†
- Internal USB Modem Manual
- Mac Windows PC Manual
- Media Manuals
- Miscellaneous Manuals
- Miscellaneous OS Manuals
- Newton Manuals
- Scanner Manuals
- Tech Tool Deluxe Manuals
- Various Display Manuals
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These are the common issues that may occur on most of the new model of computer like flickering of screen, audio distortion or enclosure gap in macbook etc.
check out few links below here
- Capture: MacBook Pro (17-inch, Early 2009) or MacBook Pro (17-inch, Mid 2009) with audio distortion in the right speaker
- Capture: MacBook Pro (15-inch, Mid 2009) and MacBook Pro (15-inch, 2.53GHz, Mid 2009) with flickering or flashing video
- MacBook Air: Managing enclosure gaps with removable bosses top case
- AirPort network unavailable after updating firmware on an AirPort base station or Time Capsule
- MacBook hard disk issues
- Capture: MacBook Pro MacBook Pro (15-inch, Mid 2009) and MacBook Pro (15-inch, 2.53GHz, Mid 2009) with vertical or horizontal lines
10.6-Snow leopard issues
- Apple - Mac OS X - Update your new Mac with Mac OS X Snow Leopard
- Apple - Mac OS X Snow Leopard - Technical specifications
- Mac OS X v10.6: Mac 101 - Printing
- Mac OS X v10.6: Printer and scanner software
- Mac OS X v10.6: After installing, Mac still starts up into Mac OS X v10.4 or v10.5
- Mac OS X v10.6: Networking issues after upgrading from Mac OS X v10.5
Desktop or CPU issues
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- How to clean your Mighty Mouse
- Mac OS X: How to zero all data on a disk
- Mac OS X 10.4, 10.5 - Slow or inaccessible Internet connection may be due to trojan "OSX.RSPlug.A"
- SOP: Portable Computer Battery Screening Process
- Mac OS X: Changing or resetting an account password
- Mac OS X: About the Archive and Install feature
- AppleCare Training
- MacBook Pro (15-inch, Late 2008) and MacBook Pro (17 inch, Early 2009): How to set graphics performance
- Internal: Mac OS X - Numeric error messages for failed disc burn operations
- Mac OS X 10.5: Unable to log in after an upgrade install
- AirPort 5.0 Help: Sharing a USB hard disk on your network
- AirPort Utility 5.1 Help: Sharing a USB hard disk on your network
- http://manuals.info.apple.com/en_US/Time_Capsule_Early2009_Setup.pdf
- Mac OS X: How to zero all data on a disk
- You can't empty the Trash or move a file to the Trash in Mac OS X
- Mac OS X 10.5: Incorrect time displayed when date & time is set automatically
- Bluetooth: How to set up your Apple Wireless Keyboard
- SRF disc part number index--WW
- How to use FireWire target disk mode
- Mac OS X 10.5: Only installation option may be Erase and Install
- MacBook Pro: Distorted video or no video issues
- Calibrating your computer's battery for best performance
- Enabling and using the "root" user in Mac OS X
- How to Troubleshoot iSight
- Apple Portables: Calibrating your computer's battery for best performance
- Apple - Support - Photo Services
- iMovie ’09: Camcorder Support
- Mac OS X 10.5 Help: If “You need to restart your computer” appears
- Apple - Press Info
- Migration
- Locating your iMac Serial Number
- Aperture and iPhoto: How to sign in to place an order
- iMac (various models) - Vertical lines on display
- DVD Player: About DVD-Video Regions
- Mac OS X 10.5: Included printer drivers
- Setting up a modem for faxing in Mac OS X 10.4
- iMac (Slot Loading): How to Manually Eject a CD-ROM Disc
- Mac OS X 10.5.5 and later: Installing optional and bundled software
- Apple Mail 2.0 - Gmail Help
- iMovie HD Help: Exporting a high quality movie with reduced file size for distribution over the Internet
- How to tell if your Intel-based Mac has a 32-bit or 64-bit processor
- MacBook and MacBook Pro: Troubleshooting swollen or expanded batteries
- Apple Developer Connection
- Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection
- About optical disc drive burning and write speeds
- Burning a disk image file on a CD or DVD in Mac OS X
- Disc Burner: Burn CD Command No Longer Appears in Special Menu
- Disc Burning Quick Assist
- Disk Utility 10.5 Help: Recording on a CD-R disc more than once
- Factors that affect writing to or reading from optical media
- Internal: Mac OS X - Numeric error messages for failed disc burn operations
- iPhoto: How to Burn a CD With Pictures for a Windows-Compatible Computer
- iTunes Mac 7.0 Help: Creating your own MP3 CDs
- Mac OS X 10.3 Help: Burning CDs and DVDs
- Mac OS X 10.3 Help: Creating a CD formatted for MS-DOS (Windows)Vi.Vi.
- Mac OS X 10.4 Help: Burning a CD or DVD
- Mac OS X 10.4 Help: Using a burn folder to burn a CD or DVD
- Mac OS X 10.4: About improved disc burning and Burn Folders
- Mac OS X: About burning data onto CDs
- Mac OS X: How to burn a multi-session CD
- SuperDrive: Mac OS X - How to burn data DVD-R disc
- Disk First Aid: What to do when it finds an error
- DOP
- DVD-Video: Overview
- DVD-Video: Overview
Disc Burning
- AddressBook 4.0 Help: Backing up Address Book
- Apple History
- Boot Camp Beta: Requirements, installation, and frequently asked questions (FAQ)
- CD Media Exchange
- Common Internet file formats
- Drives Matrix
- DVD Player: About DVD-Video Regions
- Energy Saver: About sleep and idle modes in Mac OS X
- Entering a QuickTime Pro registration key in Mac OS X
- Fonts: Bitmap, PostScript, and TrueType Compared†
- How to back up and restore your important Mac OS X 10.4 files
- How to use Knowledge Base keywords
- iLife '06: Don't move iLife support files from installed locations
- iMac (Flat Panel): How to Clean Your Computer
- iMac: When Degauss Circuitry Is Activated
- Importing your pictures into iPhoto
- Internal: Mac OS X - How to Review Startup Process Text After Starting Up
- iPhone: Minimum system requirements
- Mac OS X 10.1: Computer Serial Number No Longer Appears in Software
- Mac OS X 10.2: How to Show Menu Bar Items
- Mac OS X 10.3 Help: Adding a new user account to your computer
- Mac OS X 10.4 Help: Downloading and installing additional widgets
- Mac OS X 10.4 Help: Setting up multiple displays as an extended desktop
- Mac OS X 10.4 Help: Using the menu bar
- Mac OS X 10.4 Help: Using Windows files on a Mac†
- Mac OS X 10.4 Help: Writing text in other languages
- Mac OS X 10.4: Reopening an application after it unexpectedly quits
- Mac OS X 10.4: Some Apple menu items appear twice
- Mac OS X keyboard shortcuts
- Mac OS X Troubleshooting File Locator
- Mac OS X: About Energy Saver Options
- Mac OS X: Additional features of the Dock
- Mac OS X: How to type special characters, including Symbol or Zapf Dingbat fonts†
- Mac OS X: Unexpectedly Displays Negative Image (White on Black ...
- Microsoft Surface
- More about Preferences
- MPEG-1, MPEG-2, MPEG-4: Definitions
- Multimedia Glossary: A - F (1 of 3)
- Multimedia Glossary: G - R (2 of 3)
- Newton
- QuickTime: Sample files
- Sharing Your Photos on a Webpage†
- Spotlight: How to re-index folders or volumes
- Useful Mac OS X Terms: What is Darwin?
- Using keychains with .Mac; troubleshooting keychain issues
- You can't empty the Trash or move a file to the Trash in Mac OS X
- Modem Initialization Strings
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